• Background Check - All Prep Tutors have a criminal background check and a federal background check.  No exceptions. 
  • Connecting With A Tutor - We will need to speak with a parent over the phone in order to create a profile.  We give our tutors as much detail as possible (strengths, weaknesses, learning differences, etc.) After that conversation, we will connect you with one of our tutors and s/he will contact you via phone within 24 hours.  The tutor will introduce him/herself, you will be able to ask any questions regarding his/her background and the first session will be scheduled. 
  • Session Length - All tutoring sessions are two hours long.  We have found this to be the optimal amount of time to meet with a student in order to accomplish as much as possible and maximize results. 
  • Feedback - After each session is completed, the tutor will send you a feedback e-mail regarding the session.  You will receive this within 24 hours after the completion of each session.
  • Cancellation - If you need to cancel a scheduled session, please make every attempt to give 12 hours notice.  We understand that circumstances arise in which tutoring needs to be cancelled, however, many of our tutors have very tight tutoring and work/school schedules and if a session is cancelled with short notice, the tutor loses out on the possibility of meeting with another student at that time. 
  • Pricing - Tutoring sessions are two hours long and are billed by the hour.  We offer sibling discounts as well as financial aid for those who qualify.  We have a paperless billing system so we do not mail invoices or accept checks.  We accept Visa/MasterCard and we require billing numbers before the first tutoring session takes place.  After a few sessions take place with the tutor you will receive an itemized invoice and then your credit card will be charged.  We do not require a minimum number of sessions and we do not require a down payment. 
  • Guarantee - Because all students are different, we cannot 100% guarantee that your student's scores will go up.  However, if your student is diligent and does the work required of him/her it is almost certain that you will see an increase in scores.
  • Communication and Satisfaction - Your satisfaction and the well-being of your student is most important to us.  Please contact us if you have any questions or concerns.